Frequently Asked Questions (FAQ)
Orders & Shipping
How long does order processing take?
Orders are typically processed within 1–2 business days. Once your order ships, you’ll receive a confirmation email with tracking details.
How long does delivery take?
Delivery times vary depending on your location. Most orders arrive within 5–10 business days after shipping.
Will I receive a tracking number?
Yes. As soon as your order ships, you’ll receive an email with tracking information so you can follow your delivery every step of the way.
Do you ship internationally?
Yes, Kithology ships worldwide. Shipping times may vary slightly depending on your country and local customs processing.
Products
Are Kithology products high quality?
Absolutely. Every product we offer is carefully selected and tested to meet our standards for performance, durability, and ease of use.
If a product doesn’t make everyday cooking easier, it doesn’t belong at Kithology.
Are your kitchen tools safe to use?
Yes. Our products are designed for everyday kitchen use and are made with food-safe materials where applicable.
Always follow the usage instructions provided with each product.
How do I choose the right product for my needs?
If you’re unsure which tool is right for you, feel free to contact us. Our support team is happy to help you choose the best solution for your kitchen.
Returns & Refunds
What is your return policy?
If something isn’t right, we’re here to help.
You can contact us within the return window outlined in our Returns & Refunds Policy, and our team will guide you through the process.
How do I request a refund or exchange?
Simply reach out to our support team through the Contact Us page with your order number. We’ll take care of the rest.
What if my item arrives damaged or defective?
In the rare case that an item arrives damaged or defective, contact us as soon as possible. We’ll arrange a replacement or refund quickly and fairly.
Payments & Security
What payment methods do you accept?
We accept all major secure payment methods available at checkout, including credit and debit cards.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment systems. Your payment information is never stored on our servers.
Customer Support
How can I contact Kithology?
You can reach us anytime through our Contact Us page. Our support team reviews every message and typically responds within 24 hours, Monday to Friday.
Do you offer customer support after purchase?
Yes. Our relationship doesn’t end at checkout. Whether you need product guidance, order updates, or assistance after delivery, we’re here to help.
General
Where is Kithology based?
Kithology operates online to serve customers worldwide, allowing us to offer fair pricing, fast fulfillment, and high-quality products without unnecessary overhead.
Why should I trust Kithology?
Because we focus on what matters:
- Products that actually work
- Clear communication
- Fair pricing
- Reliable support
Our goal is to make your kitchen experience simpler, smarter, and more enjoyable.
Still Have Questions?
If you didn’t find the answer you were looking for, feel free to reach out.
We’re always happy to help.